For a very long time, at least in the United States, there was a saying that “the customer is always right.” This lead many companies to focus on their customers with laser like intensity and basically prostrate themselves at the feet of those with whom they did business. If you complained, you could get a discount or even a free product or service. If you wanted to berate the customer service people then they were instructed to smile and nod in sympathy. If you spilled hot coffee on yourself, were shocked to discover that it hurt you and then sought out a lawyer, the company immediately placed warnings on their products and instructed their employees to verbally warn you of the coffee’s hotness.
If you have been paying attention, then you will notice that the climate in the service industry is starting to change because so many people took advantage of companies as customers during that era. They pushed the envelope so far and took things to such extremes that companies have begun to view customers with a certain amount of suspicion, distrust and even downright apathy or even a controlling attitude. In an effort to protect themselves from cash draining parasitic customers who are basically the mooch minority, companies have begun to change their tactics and this is affecting all sectors of the market, even the web hosting industry. Since digital entrepreneurs often love to get what they can for free, many web hosts have taken the attitude that the customer is generally wrong and what they have to say doesn’t matter. While this might be understandable on a certain level, it is definitely not a good way to do business.
When you find that your web host is unwilling to cooperate in offering the kind of service that you need and tries to control the size of your site or the traffic you are getting, then you seriously need to evaluate the system. If you aren’t trying to exploit the company for your own gain then you need to contact them and let them know that by controlling your efforts and trying to force you run your site the way they want to, they are risking losing your business. If they give you a “who cares?” type of response then you really need to seek out other alternatives. Web hosts are just that, hosts. They need to practice a level of hospitality that encourages webmasters to feel comfortable knowing they have the company’s support in their own online endeavors. Those who are trying to make a name for themselves on the web need the level of technical expertise a great host offers, but they don’t need to be pushed around by a service they are funding.
Think of it this way: would you permit the phone company to call you up and give you a schedule of when you can make calls so it won’t stress their networks? If not, then why would you accept the same type of approach from a web host? Would you allow the cable company to give you a list of TV shows they feel are ‘appropriate’ for your personal viewing? Of course not, so there is no reason you should be limited when you want to put up a website about any topic that is legal in your own country.
Don’t get pushed around by the people you pay to help you. It’s your money and that means you deserve to be respected for the contribution you make to the company’s finances.
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