Those who run a company that does business online, such as an ecommerce site, or even a company that simply wants to have a very strong web presence, need to know about what Perl Desk can offer. This is a high grade solution for small to moderate sized enterprises that provides plenty of ways for you to serve your customers better right through the website you already have. It is simple to integrate and once you download PerlDesk, you will see that it’s not intimidating and you certainly do not need any sort of Perl certification to be able to use it. Since the system is browser based, you will have a much easier time navigating through it and delivering great service to your site’s visitors.
Another strong point of PerlDesk is that you can actually provide a much higher level of customer support than email could ever accomplish for your site. The fact is, customers are not keen about having to send and receive emails when they need answers. By having your own help desk available, especially since you can offer interaction directly through a live chat, you greatly improve the level of customer satisfaction that those who choose your business are going to report. This is not only good for those customers, but word of mouth is one of the best forms of advertising possible.
When you combine that level of service with the fact that your staff can have a knowledge base to work from, create FAQs and help guides, plus access the entire system from anywhere in the world then you have a truly robust way to serve your clientele and keep them as happy as possible. No matter what sort of business you run, you’ve got to admit that this is a pretty grand array of features. That’s precisely why PerlDesk has nearly 10,000 companies worldwide running their scripts.
In an effort to streamline PerlDesk more effectively into the rest of your site, it is not a bad idea to consider altering it to a re-branded look that gives customers more confidence in your company name and its ability to deliver the best. The HTML templates that serve as the front end users see can be customized quite easily.
The easiest customization is modifying the template to display your company’s logo. All you need to do for this is upload your company’s logo somewhere. You can put it on your own site, or even use an image hosting site such as Photobucket or Flickr. Then you go into PerlDesk’s Settings area and where the option to specify your logo url is, you simply paste in the address of your company image. That’s all you’ve got to do to get your logo displaying on PerlDesk!
For those who want to completely re-work the PerlDesk templates, simply head to your PerlDesk installation on your server and find the /include/tpl/ folder. Inside this folder you will find another folder of templates, generally titled ‘v4′. You don’t need to edit several files in order to customize the template, just look for the DEFAULT.TMPL file and edit that. If you have CSS experience, then within the /images/v4/ folder you will see the userend.css file which you are free to edit, as well.
When editing these files, to ensure that you don’t mess up the formatting, be sure to use a text based editor such as Notepad2 instead of a WYSIWYG editor like FrontPage or Dreamweaver because these can damage the coding.
That’s how you make PerlDesk look exactly how you want it to!
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