Nearly all business websites these days have some form of support system set up to serve their customers better. Those that have not yet begun to offer support services with their products are definitely going to need to step out of the Dark Ages of the web and into this new era of extremely high customer service expectations. Since those who do business expect to have access to help nearly 24 hours a day, it is a sound business strategy to consider what a script such as Support Services Manager can offer your company. Whether you operate as an ecommerce site offering products or a service oriented business where customers might need technical support, your business can definitely please its customers better with the right kind of service level.
In today’s digital economy, meeting customer expectations is extremely important because with so many other choices out there, you need to give them a very solid reason to choose your site over all of the others available to them with a single click. If Google thinks this way, it seems that the strategy might be a wise one considering how far it’s brought that corporate juggernaut so far. When you install a script like Support Service Manager, you really are upgrading your business site and that’s going to give you sales and customer retention results you will be thrilled with. Once you find out how easy it is to install this online service solution, you won’t want to waste any time getting it onto your server.
First off, while you can install the Support Services Manager script without it, Fantastico makes the whole process much easier. These instructions are going to show you how to get the script up and running this way because it is the method most users prefer. That means you will want to log into your web hosting account, go into Fantastico and select Support Services Manager from the list along the left hand side. The script is normally in the Customer Relationship category.
After this, simply click the New Installation link and choose which of your domains you would like to install the Support Services Manager script. Below this, you will see a box asking you to type in a directory. You have two options here. You can either put the script in its own directory or you can leave it blank to have the script placed in your root directory. There is no difference in script performance no matter which way you choose, but some people prefer to have things organized a certain way so they may prefer to have the script in a specific directory they have already established through cpanel or their ftp client.
Next, your user name and password need to be input. Many people choose ‘admin’ as their user name, but you should be aware that your level of security will be stronger if you choose something harder for a potential intruder to guess. Under the Base Configuration you will input your site name which can be it’s dot com address or the name of the site itself, such as “Green Flower Shop”.
Finally, click Install Support Services Manager and you are good to go! After a brief configuration process that allows you to specify how you want to script to run, you will have your very own customer service tool running live on your site
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