Websites are constantly growing more competitive, no matter which particular field a given website is in. Surfers continue to demand new and better features, expect more interaction on the part of the site admin and flock to sites that are able to meet their needs most effectively. If you have been thinking about expanding the power of your own site, particularly if you run an online store or other ecommerce type site, then Crafty Syntax Live Help is definitely something you want to look into. This is a script designed by Crafty Syntax, of course, that gives you a very quick and efficient way to interact with visitors to your site who might otherwise simply get frustrated and leave. Imagine the change in sales and return visits you are going to experience once you have genuine live help available by chat for anyone who wants it and you will be on the right track to understanding why Crafty Syntax Live is such a well respected addition to the webmaster tools community.
If you are worried about getting it all set up yourself, you really should not be because it is quite easy to do and we’re going to walk you through the process. Even if you have never installed anything like the Crafty Syntax Help system before, you are going to find that it is a breeze to set up and even easier to use once you have it going. Those who can chat online already know everything they need to know about how to use the software once it is set up, too. You will be able to chat with multiple customers at once through a handy tabbed system, record all of the keywords mentioned in the chats to see what the visitor’s biggest concerns are and even save transcripts of the chats for later review. Very handy if you plan to employ someone to offer professional help on your site for you.
First off, you will of course need to download the latest version of Crafty Syntax. The best idea is to grab the installation package from their site since you know that is going to be the most up to date and also that it won’t contain any malicious programs.
Once you have the download package, simply uncompress it and take a little time reading the documentation provided to familiarize yourself with any key things that you might need to know. After that, send the files to your web host account for the domain name you want the script installed on and then open up this line in whatever web browser you prefer:
http://www.YourOwnDomainName.com/livehelp/setup.php (www.YourOwnDomainName.com will of course need to be replaced with your actual domain name that you own)
After this, the rest of the installation takes place in your web browser, a real help for those of us who like to keep things simple. You’ll choose your language, name your live help section and create an opening message to welcome users into the system.
That’s all you have to do in order to have live help right on your own site
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