A lot of us who set up our own websites have big dreams and big aspirations. We want to be able to create the kind of site that visitors will flock to and give the same level of service that a large company seems to provide so easily. For many of us, that is not a reality due to budget constraints and that’s why it is a great thing that HelpCenter Live is available. This is an open source solution, meaning it is totally free to use, that is going to set you up with the ability to give live help to your visitors right on your site without having to spend a fortune to make that happen. A live help center is now standard operating procedure for the big dogs in the ecommerce world and with HelpCenterLive available to you for free, there’s no reason your web shop or other website shouldn’t be able to have the best right on board.
When you run your own site, you often have to do a lot of things yourself in order to cut costs and stay competitive, especially in the big markets where your site is judged based on the quality of service it can provide. Those who are worried about setting up their own software do not have to worry when it comes to getting Help Center Live because it really is a breeze, provided you have a little bit of experience under your belt when it comes to installing things on your web host account. If you don’t know what CHMOD means or how to use it, then you may want to opt for an easier alternative or seek out some guidance before you get started with this particular script. As valuable as it can be, you do need a little bit of experience so it is important to realize that up front.
First off, here is a list of things you want to make sure that your webhost has installed for your account’s use as you will need them to make Help Center Live work properly:
MySQL 1.3 or newer must be installed on your web host
PHP 4.3.2 or newer must also be installed for this script to work
You will need to create a MySQL database for this script to work, but when you do that be absolutely certain that you record the user name, database name and password for later in the installation process.
Now you need to download to Help Center Live Core files and unzip them onto your computer.
Next, make sure that if your account is set with safe_mode on, you have gone into config.php in the Help Center Live Core package and edited this line of code:
$conf['safe_mode']
Set it to ‘true’ and you shouldn’t have any issues. Then save config.php and upload the whole Core package into a directory for Help Center Live. Now comes the CHMOD part.
CHMOD each of the following files and directories to 777:
/icons/
/compile/
/cache/
/config.php
Finally, all you need to do is navigate to http://www.YourDomainName.com/hcl/setup
In this case, YourDomainName.com is your own domain name where Help Center Live will be installed and the /hcl/ directory will be replaced by whatever you named the directory where you uploaded the Core package earlier.
All you have to do is follow the instructions on your screen and you’ll be guided through the entire installation process!
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