Archive for the ‘Updates’ Category

You Can Set Up Help Center Live by Hand

Thursday, February 18th, 2010

A lot of us who set up our own websites have big dreams and big aspirations. We want to be able to create the kind of site that visitors will flock to and give the same level of service that a large company seems to provide so easily. For many of us, that is not a reality due to budget constraints and that’s why it is a great thing that HelpCenter Live is available. This is an open source solution, meaning it is totally free to use, that is going to set you up with the ability to give live help to your visitors right on your site without having to spend a fortune to make that happen. A live help center is now standard operating procedure for the big dogs in the ecommerce world and with HelpCenterLive available to you for free, there’s no reason your web shop or other website shouldn’t be able to have the best right on board.

When you run your own site, you often have to do a lot of things yourself in order to cut costs and stay competitive, especially in the big markets where your site is judged based on the quality of service it can provide. Those who are worried about setting up their own software do not have to worry when it comes to getting Help Center Live because it really is a breeze, provided you have a little bit of experience under your belt when it comes to installing things on your web host account. If you don’t know what CHMOD means or how to use it, then you may want to opt for an easier alternative or seek out some guidance before you get started with this particular script. As valuable as it can be, you do need a little bit of experience so it is important to realize that up front.

First off, here is a list of things you want to make sure that your webhost has installed for your account’s use as you will need them to make Help Center Live work properly:

MySQL 1.3 or newer must be installed on your web host
PHP 4.3.2 or newer must also be installed for this script to work

You will need to create a MySQL database for this script to work, but when you do that be absolutely certain that you record the user name, database name and password for later in the installation process.

Now you need to download to Help Center Live Core files and unzip them onto your computer.

Next, make sure that if your account is set with safe_mode on, you have gone into config.php in the Help Center Live Core package and edited this line of code:

$conf['safe_mode']

Set it to ‘true’ and you shouldn’t have any issues. Then save config.php and upload the whole Core package into a directory for Help Center Live. Now comes the CHMOD part.

CHMOD each of the following files and directories to 777:

/icons/
/compile/
/cache/
/config.php

Finally, all you need to do is navigate to http://www.YourDomainName.com/hcl/setup

In this case, YourDomainName.com is your own domain name where Help Center Live will be installed and the /hcl/ directory will be replaced by whatever you named the directory where you uploaded the Core package earlier.

All you have to do is follow the instructions on your screen and you’ll be guided through the entire installation process!

Popularity: 1% [?]

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Tag: Not a Game to Play with Technical Support

Thursday, January 28th, 2010

When you were a kid, chances are good you loved a great game of tag, just like everyone else your age. When you got older, chances are good that played a different form of this game that’s considered to be one of the earliest stages of courtship. When you’re running a business and relying on a company to provide you with incredibly valuable services such as web hosting, tag becomes a game you loathe. The online world is evolving at a rapid pace and that means when your website is down you need help right away. You shouldn’t have to fire off emails back and forth to customer support getting only partial solutions to your problems when you are in a bad situation. You also shouldn’t be forced to leave voicemails or wait through endless hold sessions simply to have your problem solved.

The best companies today, both online and offline, have come to terms with the fact that technical support of the highest quality is paramount to their success. They know that you have to be able to rely on your tech support team to handle customers to the best of their abilities, but if you wind up having to cull through employees to make that team happen then so be it. It is better to pay for the best than settle for a sloppy team, right? Well, in reality not all companies really care to strive for the position as best web host in the industry. That’s why you’ll notice that whenever you are investigating web hosts you find a lot of people online screaming their digital hearts out over tech support that has been so lazy it’s helped them miss major opportunities.

Entrepreneurs move at the speed of inspiration. This means that when they see an opportunity, they need the tools to be able to take advantage of it right away. When a major event takes place in the world today you will often see websites springing up left and right to fill in any gaps in the information available online about that event. Take the death of pop music legend Michael Jackson, for example. Within hours of his passing, thousands upon thousands of websites sprang up literally overnight to honor the performer, share information they had gathered from all over the web or offer interactive tributes. Traffic skyrocketed off the charts, nearly bringing Google itself to its knees. Can you imagine the level of frustration that site owners with websites downed during this traffic boom must have felt? Can you imagine how utterly incensed they must have been at having to spend hours or even days hoping tech support might one day help them solve a simple problem so they could get their site back up and catch some exposure?

Leave tag on the playground and find a web host with tech support that is going to be responsive, friendly and informed. It’s the only way to do business online if you are serious about making your site a true success.

Popularity: 1% [?]

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Mistakes to Avoid When Using Website Templates

Monday, November 2nd, 2009

Often times many people will use website templates to start their website. There are many advantages that can be brought on by using a template. First is the cost issue. You can find a well designed template much cheaper than paying for it yourself. Second, you can find many free templates that you can use over the web.

With free templates there are many issues that can come up. First many of these templates are not going to be of high quality. Secondly you will notice that the developers place their links in the bottom of their templates. This is the cost of using the template as it helps increase the back links to their website.

Avoiding Common Mistakes

So how do we avoid the common mistakes that many people make when using templates? First do not choose a template that is very popular. This can often happen with free templates that have been well done. What happens when the template gets over the web is that people start getting used to it. This means that your site will lose the appeal that it has. The site looks generic and loses credibility to the eyes of other people. No matter the content on the site it will be hard for people to look at as unique because people see the template.

The next biggest problem is that people use the templates without changing them. This is why many of the sites don’t look unique. There are plenty of options when altering a template. Often times there are many images that come with a template. A quick and easy way to change to format is by altering these images. If you are using a free template make sure you have the option to change these images. Often times the creator will never know, but in the agreement they can ask you to take it down if they do find out.

Purchasing Website Templates

As you go to purchasing website templates look for sites that distribute them in limited amounts, instead of ones that distribute an unlimited amount. Often times the cost of these are not very different at all. Another added benefit is that these templates can be used across many different types of niches. This allows your site to still look unique to people searching around in your niche.

The biggest mistake people make is choosing a template that does not meet their site’s needs. Templates are meant to be appealing to the eyes. This is how they sell and distribute their website templates. What happens if you pick one that is not suited to your content is that the information gets lost. People will only stay so long on your site if they cannot access the information they were looking for.

There are a few keys to look for when looking for a website template. First, get a limited edition template. Secondly, look for one that loads quickly and is appealing to the eyes. Finally, make sure you can customize it and add the content you want to keep people coming back.

Popularity: 5% [?]

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How to use FrontPage

Tuesday, August 18th, 2009

FrontPage is one of the best what-you-see-is-what-you-get-type HTML editor? available today. The basic purpose of creating a simple webpage with text, images, and videos can be fulfilled very easily.

Even though it is an “HTML editor”, you can use it very easily, even if you are not at all familiar with HTML. The simple interface gives you everything at your fingertips.

Views:

Before starting with FrontPage, you need to be familiar with the 4 views in it. These views can be switched from the left-bottom of the page.

·         Design View: On this page, you can add your layers, text, images etc by simple drag n drop.

You can design your page pretty easily without worrying about the HTML code (Let FrontPage take care of that). The toolbar above, which is pretty much the same as the one in Microsoft Word or Excel, can be used to format text and other objects on your page.

·         Code View: This Page gives you the HTML code of what you designed on the design page. You can edit your code just like in any text editor and the changes will reflect in your design or preview view.

·         Preview View: Selecting the preview view shows you how your webpage will look in a web browser. The preview view will be pretty much the same as you designed it in the design page. That’s why we call it the what-you-see-is-what-you-get-type editor.

·         Split view: Split view just splits the screen into two portions, the top portion shows the code view and the bottom portion shows the design page, just in case you need to keep an eye on both simultaneously.

Hyperlinks:

After you have designed a few pages, you will need to link them to make it look like a website. Hyperlinks can be made easily by just selecting the object you want to link to and pressing Ctrl+k (or selecting the HyperLink option in the Insert Menu). Now you just need to give the address of the destination page or file which opens when you click on the link.

Layers:

It is always advisable to create a webpage in layers. This way you can divide each section of the webpage into a different layer. You can insert a layer by clicking on Layer in the Insert Menu. Adjust the position and size of the layer by simply dragging it and pulling it across the design page. Editting a layer is the same as editing the page.

Interactive Buttons:

Even if you are not so good at Photoshop or photo editing, you need not worry. Frontpage provides you with attractive interactive buttons to be used as hyperlinks. Click on Interactive Buttons in the Insert Menu and just select the button design which suits your page. Provide the name to be displayed on the button in the ‘Text’ field and the address of the page or file to be linked with the button in the ‘Link’ field. You can easily adjust the position of the button now, by dragging it on the page.

Forms:

You can easily insert a form on your webpage with Frontpage. Select the form item you want to insert from the Form group under the Insert Menu. You can insert Checkboxes, Radio buttons, Text Fields, Drop down boxes etc. pretty easily and adjust their properties by simply clicking on them and a professional looking form is ready within minutes without any kind of coding.

FrontPage makes webpage creation child’s play. No wonder the internet is over-flooded with web sites.

Popularity: 9% [?]

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How to use ACTIONSCRIPT

Wednesday, August 5th, 2009

Introduction

Based upon ECMA Script, Actionscript is the scripting language of Macromedia Flash. A scripting language is a way to communicate with a program; you can use it to instruct the Flash what to do and to ask it to interact with other programs. Hence it opens Vista to create interactive movies.

Actionscript finds a wide amount of uses in the industry of website and software development. Besides, Actionscript is also quite handy in database applications and elementary robotics.

Programming Fundamentals

  • Ø Variables and constants

In ActionScript, a variable is composed of three different parts:

  • variable name
  • type of data that the variable can store
  • actual value stored in the computer’s memory
E.g. var value1:Number = 19;
In this case, we’ve created a variable named value1, which will hold only Number data=19

On the similar lines we have a constant .The difference between a constant and a variable is that a constant can only be assigned a value only once in a program. The syntax for declaring a constant is almost the same as that of a variable, the only change being the use of keyword const in spite of var.

E.g. const Pie:Number = 3.14;
Ø Data Types
ActionScript is rich in data types. For Example: number, int, uint, Boolean
A few complex types are: Movieclip, TextField, SimpleButton and Date.

How to make an application in ActionScript

The creation of an application through ActionScript can be best gasped by an illustration. Although you may find it hard to comprehend it at once, a repeated insight will help you to understand the process quite easily.

  • Ø Here we are going to illustrate an animation portfolio piece in which we will add interactive behavior to animation. This will be done by adding two buttons which the user can click: one of them is to start the animation, and the other to navigate to a separate URL. The process of creating this piece can be divided into these main sections:
  1. Prepare an FLA file
  2. Creation and addition of the buttons.
  3. Write the code.

Prepare an FLA File: Open the FLA file and chose where you want the buttons on the screen. Now place a new layer for addition of buttons, above the other layers in the Timeline; name it as buttons. Now add a new layer on similar lines but this time add actionscript code, above the buttons layer, and name it actions.

Creation and addition of the buttons: Create and add two buttons and name them as playButton and homeButton.

Write the ActionScript code:

Code to cease the play head when it enters Frame 1:

  1. Select the key frame on Frame 1 of the actions layer.
  2. To open the Actions panel, from the main menu, choose Window > Actions.
  3. Enter the following code in the script pane:
                  Stop ();

Code to start the animation when the play button is clicked:

Enter the following code at the bottom of the script:

function startMovie(event:MouseEvent):void
{
    this.play();
      }
Now add
            playButton.addEventListener(MouseEvent.CLICK, startMovie);

Code to send the browser to a URL when the home page button is clicked:

Enter the following code at the bottom of the script:

function gotoDesiredPage(event:MouseEvent):void
{
    var targetURL:URLRequest = new URLRequest("http://example.com/");
    navigateToURL(targetURL);
}

The above code defines a function called gotoDesiredPage(). This function first creates a URLRequest instance representing the URL http://example.com/, and then passes that URL to the navigateToURL() function, causing the user’s browser to open that URL.

Now enter this line of code:

homeButton.addEventListener(MouseEvent.CLICK, gotoDesiredPage);
Thus with the use of functions you can split your program into various sub problems and programming becomes easy.
It is the same with any other programming language. It also reduces the redundancy in the code.

The bottom-line is- ActionScript runs on similar lines as that of other Object Oriented Programming Languages with similar class structures, flow control, packages and so on.

Popularity: 5% [?]

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