One of the main things that website visitors complain about, particularly if you are providing a type of service, is that it can often be a very lengthy wait if you need help. In the software industry, support has become everything because users need to know they can get help when they need it. If customers become frustrated, they quickly go elsewhere for their needs. An opensource helpdesk is a quick and stable solution to these issues because it can give your customers a huge amount of peace of mind. It also cuts down on the amount of work your staff has to do because instead of having to rely on emails back and forth, which can end up quite clumsy, the web based helpdesk software manages everything in a useful, intuitive way. This is why so many business websites have turned to the Support Logic Helpdesk script.
Keep in mind, it is not simply large companies that use this type of script any more. In fact, with the rise of free web helpdesk scripts, many smaller companies are finding it advantageous to pursue this level of service. They discover the benefits are enormous. It is simple to keep customers happy when they know they are being taken care of. Since Support Logic Helpdesk can not only handle email issues, but also provide a full ticketing system for all sorts of bug reporting and other concerns, it has risen to the level of a trusted way to handle customer’s needs while making the best possible use of human resources on the business and staffing end of things, as well.
Getting Support Logic Helpdesk set up on your own server is quite a bit easier than you might think. The process will go most smoothly if your web host makes use of Fantastico, a serverside tool designed to help make the installation process for many programs a breeze. Instead of having to download the Support Logic Helpdesk package, Fantastico will have it ready for you, so all you need to do is log into your web host, go to Fantastico and select Support Logic Helpdesk from the list along the left hand side. The script is normally under the Customer Relationship heading.
Next, select New Installation and select the domain you wish to install this script onto. You can select a directory for the helpdesk, or you can simply leave it blank if you prefer to have the program operate from your domain’s root directory. The choice is up to you, but many select root because it is simpler than having the program install into a sub directory. If you have a large number of directories already in your root directory then you may want to consider the advantages of a directory set up solely for the helpdesk script.
You will then fill in your user name and password. Many people choose ‘admin’ as their user name, but bear in mind that it is very common to choose this so you are making it easier for those who might want to try and hack your password. A more creative user name is best for security reasons, but be sure to write it down so you don’t forget later. The next step is entering your email address and clicking install.
After this, all you have to do is configure the Support Logic Helpdesk script to run the way you want it to and you should see it active within seconds!
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