These days, it is not enough to merely provide a service over the web, especially if you are in the online software business. If you provide any kind of product or service, your customers are going to expect to be able to report issues and have them dealt with as quickly as possible. That is a lot of what has made the PHP Support Ticket system so invaluable to so many websites. One thing that is true about this script package is it is not crammed with all sorts of features that most sites will never use. Instead, with PHP Support Ticket, you get what you need to efficiently resolve any sort of service questions or problems that arise.
Since support tickets have become industry standard for so many different businesses, it is certainly a wise move to install this script on your site. It beats the hassle of trying to decipher confusing emails and your tech support or customer service team members are going to be able to work a lot more efficiently if they have this kind of tool available to them. Since customer retention is the name of the game when it comes to business these days, support tickets are a crucial factor that take your company from amateur to truly professional. The best part about the PHP Support Tickets script is that it’s a breeze to install so even if you aren’t a technology expert by trade, you won’t have trouble getting it up and running on your site.
Your best bet is to use Fantastico to install this script and fortunately, this is becoming industry standard for most web hosting services. Log into Fantastico first and then select PHP Support Tickets which is typically categorized beneath the Customer Relationship heading. Of course, New Installation is what you will want to select and then you need to tell Fantastico which domain you want the script installed on. You can leave the Directory option blank if you want PHP Support Tickets to run on the root of your system, which is the option most webmasters will prefer. For username and password, the choices are up to you, but take note that when possible you might want to consider using a name other than ‘admin’ so that potential hackers aren’t immediately able to guess your login name. Your site’s name comes next and then your email address. Instead of simply your domain name, you might consider choosing something such as Company Tech Support, where Company would be the name of your own company.
After you’ve finished filling in your details, click on Install PHP Support Tickets at the bottom of the screen and then, on the next screen, choose Finish Installation.
That’s it, now you should have the script running on your own site.
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